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Frequently Asked Questions
FOR PRINTS CREATED/SHIPPED FROM OUR PRINT SHOP:
PRODUCTION TIMES: Due to Covid 19, 5-10 days are added to all timeslines below. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for prints are calculated based on your cart total as follows:
Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly. For
US territories outside of the 48 contiguous states (Alaska, Guam,
Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business
days for shipping. Note: Orders placed after 10AM EST will go
into production the next business day. Please allow 1 additional day if
your order placement, production date range or delivery date range falls
on one of these holidays: New Year's Day, Good Friday, Memorial Day,
Independence Day, Labor Day, Thanksgiving Day, Christmas Day
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FOR ORIGINALS & LIMITED EDITIONS
At check-out you can choose from 2-3 and 5-10 business days when you check out. Tracking information will be emailed to you as soon as available. Shipping for these items are based a flat purchase fee.
SHIPPING PRICES for prints are calculated based on your cart total as follows:
| Cart Total | USPS Ground Shipping: | USPS Expedited: |
| $1.00 - $10.00 | $5.00 | $10.00 |
| $10.00 - $20.00 | $10.00 | $15.00 |
| $20.00 - $30.00 | $12.00 | $20.00 |
| $30 + | $15.00 | $25.00 |
What is your Policy on Returns/Exchanges/Refunds?
OUR POLICY: We at Pop of Paper, want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here https://popofpaper.artstorefronts.com/contact and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help within 2-3 business days.
Please note: There’s a 25% restocking fee that is applied for any order canceled or exchanged.
Can I make copies of the artwork I receive from you?
Purchaser of any Pop of Paper products can not be sold or distribute, or make
derivatives of it for profit in any print or digital formats or
channels. This includes print, digital, and video.
What about custom pet portraits?
A standard art release form will be sent to you via email and must be signed before the painting process starts. Pop of Paper has the sole ownership of any drawings/paintings created for said client from concept to completion to use for advertisement both print and digital channels for promotional purposes. Purchaser of custom pet portrait can not sell or distribute, or make derivatives of it for profit in any print or digital formats or channels.
Why only one color "white" in matting?
The vendor we are using currently only offers white matting. When they offer other colors, we will add them.
Why are you framing with plexiglass vs regular glass?
Our vendor recommends using plexiglass for several reason. Plexi has come a long way and as you will see, you can't tell the difference between glass and plexiglass. Plexiglass is stronger, lighter and won't break. And it will be easier for you to hang on the wall due to the weight. This has been a conscious choice and we agree. Many museums are going with this same high end plexiglass for the same reasons.
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WHAT IS YOUR CUSTOM PET PORTRAIT PROCESS?
Step 1: once you make a purchase/fill out the form, I will send you an email asking for 3-5 and potentially more of your pet that you feel captures your pet's personality
Step 2: you will also be asked to sign a standard artist release form.
Step 3: once steps 1-2 are done, then the fun begins (I can't start the process without steps 1-2 completed)
Step 4: I choose the photo that I feel best capture's your pet's personality Ch'i and you will receive and email from me letting you know the portrait has begun and a rough estimate of delivery.
Step 5: Once the painting is done, you will receive an email letting you know it's shipped.
Step 6: Surprise! Everyone loves the fact that they don't know which photo I chose to be inspired by.
What if I don't like my portrait? Can I get a refund?
We don't offer refunds, but please email me through the contact us page and we can go from there in how to make sure you are completely satisfied.
I see some small splatters and drips. Is that part of the painting?
Yes. My spontaneous painting process creates some bits of splatters and drips, but it's minor and it adds to the energy of the painting.
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How can I keep up with your new work?
We would love for you to be the first to know about any new work! We love followers and feedback. You can see my latest work on Instagram. To be the first to know when new products hits the shelves or more in-depth stories of my painting journeys sign up for my newsletter. We promise not to spam you and when you receive news from us, you will know we are excited to share the news.
Newsletter sign-up:
https://popofpaper.artstorefronts.com/shop-art
You can also follow us on our social media pages as we are constantly posting about new work!
https://www.instagram.com/youngi_sumistylepets/
https://www.facebook.com/youngi.sumistylepets
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